Delivery service

Order Process

• Upon successfully submitting your online payment, you will be promptly sent an order confirmation email by our system.
• Our company will promptly initiate the delivery process upon receiving your order. Please note that all goods will be shipped directly from Hong Kong, with an estimated delivery period of 7-14 days.

Shipping Options

• For purchases totaling less than $10, there is a postage fee of $2.5.
• Purchases totaling $10 or more are eligible for free shipping.

Please note that shipping is currently available only within the United States.

Guidelines

• Our company typically requires a delivery period of 7-14 days for goods, taking into account factors such as delivery area, traffic conditions, and weather conditions.
• During holidays like Christmas, there may be delays in the delivery service.
• Customers are responsible for ensuring the accuracy of their provided address. If a delivery is unsuccessful due to an incorrect address or other personal reasons, the store may cancel the order, and the customer will be responsible for any costs related to the failed delivery.
• In the event of any disputes, Cha Yuen Limited retains the right to make the final decision.